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Our Gateway is Highly Available

  • Hosted at industry recognized colocation provider - Cyxtera (formerly CenturyLink)
  • Multi-site / geo-diverse topology
  • Active/Active Configuration – Boston, MA & Chicago, IL are always receiving traffic in a 50:50 split – continuously testing our DR
  • HA / DR through entire stack – Network, Compute and Storage
  • No single points of failure – Cayan’s gateway is designed with redundant and diverse components/providers – all the way from our DNS providers, to our ISPs, down to our application servers
  • Redundant peer-to-peer connections between sites
  • Automated, self-healing architecture
  • 300 Mb DDOS protection
Global Gateway Map


Our Gateway is Constantly Being Monitored

  • 24x7x365 live monitoring
  • Subscribe to publicly available, real-time updates @
  • NOC operations in Boston, MA & Belfast, NI
  • 6500+ sensors capturing Security, Systems, Network, and Transaction event feeds
  • Externally hosted uptime monitoring on all endpoints, hosted by Pingdom
  • Externally hosted uptime monitoring on all 3rd party gift, check, loyalty, fraud, and payment processing endpoints (eg. First Data, Chase, Vantiv), hosted by Pingdom
  • Active synthetic transaction monitoring on all 1st and 3rd party endpoints
  • Active monitoring of merchants’ outcomes in real-time via Splunk
  • Real-time incident monitoring for all major ISPs, partnering with DownDetector
  • > 99.998% uptime (measured) over 2017H1
  • < 60s MTTD, < 10s MTTR
Gateway System Diagram
Gateway Reports


Our Solutions are Designed to be Secure

Security Diagram


Ours Gateway is Scalable

  • Each data center is certified to handle at least 400% our peak load
  • Designed to scale horizontally and vertically, to meet your traffic needs
  • Constantly being tested in our 1:1 production-equivalent performance lab
Scalability Diagram


Our Gateway is Constantly Improving

  • Continuous Delivery and DevOps approach allows us to release updates multiple times per day, constantly providing value to our customers
  • 30,000+ automated regression tests ensure no functional regressions make their way to production
  • Automated vulnerability and performance tests ensure we’re always handling our non-functional requirements
  • Blue/Green and Canary release strategies, combined with our holistic production monitoring, enable controlled field-testing with no negative side-effects for our merchants
Evolution Diagram

Payment Connections

Credit Processor Solutions

Name MSR Certified EMV Certified
EMV Certified
Chase check check  
Elavon check check  
First Data check check check
Global Payments check    
Heartland check    
TSYS check check check
Vantiv check check  
Worldpay check check  

Stored Value/Loyalty Solutions

Name Gift Loyalty
Cayan Stored Value check check
Chase Paymentech check  
Clutch check  
FirstData Valuelink Premium check  
FirstData Valuelink Standard check  
GiveX check  
Opticard check check
Smart Transaction Systems (STS) check  
Stored Value Systems (SVS) check  
Valutec check  
Worldpay check  

Additional Gateway Solutions

  • Check processing & verification: Sage
  • Fraud & risk management: Kount
  • Customer surveys: TruRating